Refund

Last updated August 18, 2025

Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you're ever unhappy with our products for any reason, just contact our support team at hi@dyad.sh and we'll take care of you.

Examples of full refunds we'd grant.

• If you were just charged for your next month of service but you meant to cancel, we're happy to refund that extra charge.

Examples of partial refunds or credits we'd grant.

• If we had extended downtime (multiple hours in a day, or multiple days in a month), we'd issue a partial credit to your account.

AI credit usage

Please note that we're unable to offer full refunds if you've used all your AI credits, as Dyad has already paid the AI providers for that usage. However, we're still happy to work with you on a case-by-case basis to find a fair solution.

We encourage reaching out to us early if you're experiencing issues or feeling frustrated. Our office hours and email support can often help you get back on track before you burn through your AI credits unnecessarily.

Get in touch

At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note at hi@dyad.sh, tell us what's up, and we'll work with you to make sure you're happy.

Adapted from Basecamp open-source policies / CC BY 4.0